How can I track my order?
Once your order ships, we’ll send a confirmation email with tracking details when tracking is available. You can use that link to follow your delivery.
Can I change or cancel my order?
Contact us as soon as possible. We’ll do our best to help, but orders that have already entered processing or shipped may not be changeable or cancellable.
Where do you ship?
Available destinations and shipping options are shown at checkout after you enter your delivery address.
How much does shipping cost?
Shipping charges, if applicable, are calculated at checkout based on your destination and the items in your order.
When will my order arrive?
The delivery estimate shown at checkout is the best guide. Processing and transit times can vary by product, destination, carrier, customs, weather, and peak periods.
Will items in the same order arrive together?
Some items may ship separately. If that happens, you may receive more than one shipment or tracking number.
What if my order arrives damaged, incorrect, or incomplete?
Contact us promptly through our Contact page. Include your order number and clear photos of the item and packaging so we can investigate.
What is your return policy?
Please review our Refund Policy for eligibility, exclusions, instructions, and applicable timelines before sending anything back.
How can I contact UrbanNest?
Use the form on our Contact page. For order questions, include your order number and the email address used at checkout.