Contact

Questions about a product or an existing order? We’re happy to help. Use the contact form below and our support team will get back to you as soon as possible. If your message is about an order, please include your order number and the email address used at checkout so we can assist you quickly.

Customer support hours (Eastern Time): Monday–Friday, 10 AM–4 PM; Saturday–Sunday, 12 PM–4 PM.

You can also email us at shopurbannestonline@gmail.com. We aim to reply to all customer inquiries within one business day.